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How Our Legal Terms Protect You

paddypower operates under a clear set of terms and conditions designed to protect your account, your data, and your access rights — all subject to the laws applicable…

Jurisdiction-Aware TermsAccount Holder RightsData & Privacy PolicyFair Use ConditionsContact & Dispute Paths

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What Our Terms Cover and Who They Apply To

paddypower Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms and conditions govern every aspect of your account with paddypower — from how you register and verify your identity, to how funds are deposited via UPI, Paytm, or PhonePe, and how withdrawals are processed back to your linked account. Access to our platform and

1
the validity of any agreement between you and us depends entirely on local law; these terms apply only in jurisdictions where access is lawful. We do not extend services where local regulation prohibits it. By continuing to use your account, you confirm that access is permitted
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under the laws of your location. Any changes to these terms are communicated to you through your registered account email, giving you the opportunity to review them before they take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH THE LEGAL TEAM

How to Contact Us on Legal and Policy Matters

If you have a specific concern about your rights, a dispute about account terms, or a question about how policy applies to your situation, our support team is available around the clock to connect you with the right department. Raising a formal concern is straightforward — choose the channel that works for you.

Team online

Live Chat

Open the chat widget from any page on paddypower. A support agent can escalate policy and legal queries to our compliance team directly — available 24 hours a day, seven days a week.

Email Support

Write to our policy team via the contact email listed in your account settings. We aim to acknowledge legal queries within 24 hours and provide a substantive response within five working days.

Account Portal

Log in to your account and navigate to the Help section to submit a formal complaint or request a copy of your personal data. All submissions are logged and tracked with a reference number.

DATA AND ACCOUNT SECURITY

How paddypower Handles Your Data and Account

From the moment you open your account, we apply security and data practices that are consistent, auditable, and aligned with the legal obligations applicable to our operations.

Data Collection

We collect only the data required to operate your account — name, contact details, payment identifiers like your UPI ID or Paytm number, and transaction records. No data is collected beyond what is operationally and legally necessary.

Cookie Policy

Our site uses functional, analytical, and session cookies. You can manage cookie preferences from the settings panel in your browser or through the cookie consent tool shown on your first visit to our site.

Account Security

Your account is protected with password encryption and optional two-factor authentication. We do not store raw payment credentials; transactions via UPI, Paytm, or PhonePe are processed through secure payment gateways, not held on our servers.

Data Retention

We retain your account and transaction data for the period required by applicable law. When that period expires, data is deleted or anonymised. You can request the current retention schedule applicable to your account by contacting our support team.

Your Rights

Subject to applicable law in your jurisdiction, you have the right to access, correct, or request deletion of your personal data. Submit a request through the Account Portal or email our compliance team — we will respond within the legally required timeframe.

Requesting Changes

To update your registered email, linked payment method (UPI, Paytm, PhonePe), or personal details, raise a request through live chat or email. Identity verification is required for sensitive changes to keep your account secure.

Common Questions About Our Terms and Your Rights

We have put together answers to the questions we hear most often about account terms, data rights, and how policy applies to you. If your question is not here, contact us through any of the support channels above.

Whether our terms apply to you depends on local law and the regulatory status of our platform in your specific region. Access is available only where local law permits, and the terms bind you only when that condition is met.

Log in to your account, go to the Help section, and submit a data access request. You can also email our compliance team. We will provide a structured copy of your data within the timeframe required by applicable law in your jurisdiction.

You can request deletion of your personal data subject to legal retention obligations we are required to meet. Some records — such as transaction history linked to your UPI or Paytm account — may be retained for the period mandated by financial regulation before deletion can proceed.

We notify you of any material changes to our terms via your registered email address before the changes take effect. Continuing to use your account after the notification period means you accept the updated terms.

Submit a dispute through the Account Portal or contact live chat to open a formal case. Every submission receives a reference number. Our team reviews account and payment disputes — including those involving UPI, Paytm, or PhonePe transactions — within five working days.

We do not store raw payment credentials on our own servers. All transactions via UPI, Paytm, and PhonePe are processed through certified payment gateways. Only anonymised payment references are associated with your account record.

The governing law and enforcement jurisdiction for your account are stated in the full terms document available in your Account Portal. Applicability depends on your location and the laws in force there at the time of your access.

How Our Legal Terms Protect You

How to Contact Us on Legal and Policy Matters

Live Chat

Email Support

Account Portal

How paddypower Handles Your Data and Account

Data Collection

Cookie Policy

Account Security

Data Retention

Your Rights

Requesting Changes

Common Questions About Our Terms and Your Rights

01 Do these terms apply to me if I am in India?

02 How do I get a copy of the personal data paddypower holds on me?

03 Can I ask for my data to be deleted?

04 What happens if the terms change?

05 How do I raise a formal dispute about my account or a transaction?

06 Are my payment details like UPI ID or PhonePe number stored securely?

07 Who enforces these terms and which law governs them?

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