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How paddypower Handles Your Personal Data

At paddypower, we are clear about what personal data we collect when you open an account, how we use it, and the choices you have at every step.

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What This Privacy Policy Covers

paddypower Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you share with us when creating or managing your paddypower account, making deposits through UPI, Paytm or PhonePe, browsing our lobby, or reaching out to our support team. We collect only the data we need to run your account

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and process transactions safely. That includes your name, contact details, payment identifiers, and device information. Data shared during a UPI or PhonePe transaction is processed solely to complete that transaction and is not stored beyond the period required by applicable law. We do not sell your
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personal data to third parties. Where data is shared with partners — such as payment processors or identity verification services — those parties are bound by contractual obligations consistent with this policy. Access to certain features depends on local law and is available only where local
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law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question, correction request, or want to exercise any right under this policy, our dedicated privacy contact paths are available around the clock. We aim to acknowledge your request within 24 hours and resolve it within 30 days of receipt.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our privacy inbox. We verify your identity before acting on any request to keep your account protected at every step of the process.

Live Chat Support

Start a live chat session directly from your account dashboard to speak with a support agent about a privacy concern. Chat is available around the clock for any account-related data query.

Postal Address

For formal written requests regarding your personal data, you may write to our registered data controller address. Include your account details and the specific right you wish to exercise for faster processing.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open your account to every deposit and withdrawal, we apply consistent data-handling practices designed to keep your information accurate, secure, and under your control.

Encrypted Data Storage

All personal data stored on our servers is encrypted at rest using industry-standard protocols. Payment identifiers linked to UPI or Paytm are tokenised so the raw account number is never held in plain text on our systems.

Cookie Consent Control

When you first visit paddypower, you see a consent banner that lets you accept, reject or customise non-essential cookies. You can revisit your cookie preferences at any time through the settings panel in your account.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required by applicable financial and legal regulations thereafter. Once that period expires, data is securely deleted or anonymised.

Access and Correction Rights

You can request a copy of the personal data we hold about you at any time. If any detail is inaccurate — such as a contact number or address — you can ask us to correct it and we will action that within 30 days.

Account Security Practices

Your account is protected by password hashing and optional two-step verification. We monitor login activity and will alert you by email or SMS if access is attempted from an unrecognised device or location.

Third-Party Data Sharing

We share data only with processors who are necessary to run your account — such as PhonePe or Paytm for payment clearing and KYC partners for identity checks. Each partner signs a data processing agreement before receiving any data.

Your Privacy Policy Questions

Below are the questions we hear most often about how your data is handled at paddypower. If your question is not answered here, reach out through any of the contact paths listed on this page.

We collect your name, date of birth, email address, phone number, and the payment method details you register — such as your UPI ID or Paytm-linked mobile number. We also log device type and IP address for security purposes.

Payment data is used only to process and verify your deposit or withdrawal. Once the transaction is settled, the raw identifier is tokenised. We do not use your UPI or PhonePe data for marketing profiling.

Yes. Submit a data access request via our privacy email or live chat. After we verify your identity, we will provide a structured copy of your personal data within 30 days, in accordance with applicable law.

Contact our privacy team through email or live chat and state that you want your data deleted. We will confirm what can be removed immediately and what must be retained under financial regulation, then complete the deletion within 30 days.

No. We do not sell or rent your personal data to advertisers or data brokers. Data is shared only with processors directly needed to operate your account, and each is bound by a contractual data processing agreement.

Log in and visit the account settings page to update most fields yourself. For identity-verified fields such as your legal name or date of birth, contact support with documentary evidence and we will action the correction within 30 days.

When you close your account, we retain only the data required by applicable financial and legal regulations for the mandatory period. Once that retention period ends, your personal data is securely deleted or fully anonymised.

How paddypower Handles Your Personal Data

How to Contact Us About Your Data

Email Privacy Request

Live Chat Support

Postal Address

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Consent Control

Data Retention Periods

Access and Correction Rights

Account Security Practices

Third-Party Data Sharing

Your Privacy Policy Questions

01 What personal data does paddypower collect when I open an account?

02 How is my UPI or PhonePe payment data used after a transaction?

03 Can I request a copy of all the data paddypower holds about me?

04 How do I ask paddypower to delete my personal data?

05 Does paddypower share my data with advertisers or data brokers?

06 How can I update or correct inaccurate information on my account?

07 What happens to my data if I close my paddypower account?

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